Privacy Policy

Effective Date: 12-11-2025

1. Introduction

Vale City Electric (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, our Facebook/Instagram lead forms, or any other services we provide.

By submitting your information through a form, our website, or our advertisements, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

1. Information You Provide Directly

When you submit a Facebook or Instagram lead form, website form, or contact us directly, we may collect:

• Name
• Email address
• Phone number
• Service address
• Details about your electrical project or inquiry
• Any other information you voluntarily provide

1. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

3. How We Use Your Information

We use the information collected to:

• Contact you about your electrical service request
• Provide estimates, schedule appointments, and deliver services
• Improve our website and advertising performance
• Respond to questions or customer support requests
• Send important service updates or follow-up messages
• Deliver relevant marketing or promotional content (you may opt out at any time)

We do not sell your personal information to any third party.

4. Sharing Your Information

We may share your information only with:

• Service providers who help us operate our business (e.g., scheduling systems, CRM tools, email/SMS services)
• Advertising platforms such as Facebook to optimize ad performance and reach
• Legal or governmental authorities if required by law

All partners are required to protect your data and use it only for authorized purposes.

We do not sell or rent your information to third parties.

5. Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online system can be guaranteed 100% secure.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we have about you
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications

To request any of the above, contact us at:
Email: info@valecityelectric.com
Phone: (602) 730-5167

Website Contact Form: https://valecityelectric.com/contact

7. Retention of Information

We retain your information only as long as necessary to:

• Provide electrical services
• Comply with legal and business requirements
• Support customer service and warranty purposes

8. Third-Party Links

Our website or ads may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Facebook Lead Ads Compliance

When you submit a Facebook or Instagram lead form, your information is collected under both:

• This Privacy Policy
• Facebook’s Data Policy

You can review Facebook’s Data Policy here: https://www.facebook.com/policy.php

10. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Vale City Electric, LLC
Email: info@valecityelectric.com
Phone: (602) 730-5167
Website: https://valecityelectric.com